Case Studies


The customer’s environment involved running an Extron high-end video matrix switch to feed a projection screen in a university lecture hall. Connected to the video matrix switch were both a Windows 7 system and a Mac Mini. The issue that the customer was noticing was every 3-4 times they switched ports, the computer’s resolution would revert back to a default of 1024×768, and would not then display their optimal higher resolution. It was determined that the EDID information was not being effectively communicated between the projector and the systems connected to the Extron switch. […]


he athletic department at University of Virginia requires 2 systems to be hooked up at each of their ticketing booths, one for their in-house event ticketing and one for their ticketmaster system.  Their in-house units are running Windows 7, and subsequently with their existing KVM switches were having problems with re-detecting EDID data every time the computer goes to sleep and then awakes. This adjusts the resolution of the display every time making it a big hassle. […]


With the customer’s initial configuration, they had dozens of USB KVM Switches deployed throughout their company.  For the most part this solution worked well for them, but over time they were faced with some isolated, yet recurring, incidents which remained unresolved.  They also started to develop needs that weren’t being met with their current solution. […]