Please email for help with your product and provide the following details:

  • Product name
  • Serial number
  • Description of the issue

This will help us speed along the process of getting you up and running!

If you’d like, you can also reach support at 909-444-9288.

Firmware Upgrade

There are two groups for ConnectPRO KVM switch lines in different firmware upgrade requirements;

  1. KVM switch firmware and control are integrated on the main PCB  – required only to upgrade the mainboard.  
  2. KVM switch firmware and control are modulized into individual PCB – required to upgrade main PCB firmware and video PCB firmware independently/ separately. (ONLY For new DisplayPort KVM switch lines).