Please email firstname.lastname@example.org for help with your product and provide the following details:
- Product name
- Serial number
- Description of the issue
This will help us speed along the process of getting you up and running!
If you’d like, you can also reach support at 909-444-9288.
There are two groups for ConnectPRO KVM switch lines in different firmware upgrade requirements;
- KVM switch firmware and control are integrated on the main PCB – required only to upgrade the mainboard.
- KVM switch firmware and control are modulized into individual PCB – required to upgrade main PCB firmware and video PCB firmware independently/ separately. (ONLY For new DisplayPort KVM switch lines).