Be sure to state the issue you've encountered in detail along with any relevant information concerning the computers connected to the product, what Operating Systems are being used, and what type of keyboard and mouse you have. For KVM switches, state the serial and Firmware Revision numbers, both located under the switch. Also state who you purchased the product from or if it was directly purchased through us; and give your name, phone number, order number and physical address if applicable.
You can also reach support at 1-909-444-9288 or firstname.lastname@example.org
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